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Nurses, doctors, and hospitals across the country constantly strive to maintain and improve the quality of their family centered care. The neuroscience ICU at Yale-New Haven Hospital implemented the use of the Family Satisfaction-Intensive Care Unit (FS-ICU) with their patients and families whose length of stay exceeded 3 days as a way to improve their quality of care. In a webinar hosted by the Society of Critical Care Medicine...

 

Nurses, doctors, and hospitals across the country constantly strive to maintain and improve the quality of their family centered care. The neuroscience ICU at Yale-New Haven Hospital implemented the use of the Family Satisfaction-Intensive Care Unit (FS-ICU) with their patients and families whose length of stay exceeded 3 days as a way to improve their quality of care. In a webinar hosted by the Society of Critical Care Medicine on Wednesday, February 5th from 12:00 PM - 1:00 PM CST,  David Y. Hwang, MD, and Jennifer Robinson, APRN will discuss the implementation of this project as well as current lessons learned.

Learning objectives include:    

  • Review the components of the FS-ICU survey, and compare this instrument to others designed to assess the family experience in critical care environments
  • Explore recent results of the ongoing FS-ICU study by the YNHH NICU
  • Share insights on fostering local multidisciplinary interest in improving family satisfaction and launching cost-effective research initiatives.

Does your hospital or unit use a patient satisfaction assessment tool to help measure quality of care?

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