Nurses, doctors, and hospitals across the country constantly strive to maintain and improve the quality of their family centered care. The neuroscience ICU at Yale-New Haven Hospital implemented the use of the Family Satisfaction-Intensive Care Unit (FS-ICU) with their patients and families whose length of stay exceeded 3 days as a way to improve their quality of care. In a webinar hosted by the Society of Critical Care Medicine on Wednesday, February 5th from 12:00 PM - 1:00 PM CST, David Y. Hwang, MD, and Jennifer Robinson, APRN will discuss the implementation of this project as well as current lessons learned.
Learning objectives include:
- Review the components of the FS-ICU survey, and compare this instrument to others designed to assess the family experience in critical care environments
- Explore recent results of the ongoing FS-ICU study by the YNHH NICU
- Share insights on fostering local multidisciplinary interest in improving family satisfaction and launching cost-effective research initiatives.
Does your hospital or unit use a patient satisfaction assessment tool to help measure quality of care?