Nurses, doctors, and hospitals across the country constantly strive to maintain and improve the quality of their family centered care. The neuroscience ICU at Yale-New Haven Hospital implemented the use of the Family Satisfaction-Intensive Care Unit (FS-ICU) with their patients and families whose length of stay exceeded 3 days as a way to improve their quality of care. In a webinar hosted by the Society of Critical Care Medicine on Wednesday, February 5th from 12:00 PM - 1:00 PM CST,  David Y. Hwang, MD, and Jennifer Robinson, APRN will discuss the implementation of this project as well as current lessons learned.

Learning objectives include:    

  • Review the components of the FS-ICU survey, and compare this instrument to others designed to assess the family experience in critical care environments
  • Explore recent results of the ongoing FS-ICU study by the YNHH NICU
  • Share insights on fostering local multidisciplinary interest in improving family satisfaction and launching cost-effective research initiatives.

Does your hospital or unit use a patient satisfaction assessment tool to help measure quality of care?